Operations Manager


Operations Manager

Property and Asset Management

What this job involves

Leading on-site operations for multiple sites across Hyderabad

At JLL, we put focus on our clients’ needs, and we want you to do the same. You will take charge of all programmes that we have for clients’ properties. Be it site operations, contract, procurement, financial, or team management, you’ll ensure our service delivery is at its best. You’ll also be our clients’ eye on all operational matters.  Are you open to working with various teams across the board? In this role, you will promote seamless and competitive operations by collaborating with the top management and site team for both client and JLL. You will drive a spirit of collaboration to ensure that the account-based team runs to maximum efficiency, allowing us to achieve our client’s ambitions.

More importantly, you will support various client-specific programmes such as technology launches, trainings, and user experience initiatives. Being at the heart of operations management, you’ll also oversee all key performance indicators in the region and make sure that the team is meeting our clients’ requirements. Among your other mandates, include system integrity audits, reports, presentations, and overall portfolio management

Winning our clients’ trust

The role acts as the single point of contact for the client team regarding operational activities and supports regional / local initiatives by driving consistent implementation and delivery. A key aspect of this role is engagement, interfacing with the JLL team, clients, and service partners.

This opportunity is suited for a customer experience focused talent looking to progress their career in a fast-paced corporate environment.

The role and ‘You’

In this role, you will lead a team of Property / Asset management experts—while creating a working environment that promotes collaboration, performance, and personal growth. You’ll also play an essential role in boosting our talents’ career growth and employee retention through trainings and stable succession plans. Do you have a talent for inspiring others? In this role you will be at the helm of all things concerning the team’s welfare. You will help motivate the team and usher them into victory over difficult business decisions. Likewise, you will serve as an important mediator who will settle rifts and arguments should conflicts arise.

Meeting—or even exceeding—client expectation is a tall order, and this is what we strive for each and every time. We’ve gained a solid and positive reputation over the years as a customer-centric company, and your job is to uphold that level of satisfaction. You’ll maintain the consistency of our services by working closely with account leads and site teams to develop tailored and innovative solutions. Additionally, you’ll take charge of the site’s financial operations targets, process compliance and risk management.

Key Responsibilities:

Ensure the delivery of all operational requirements in accordance with the clients’ scope of works
Support the implementation of operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency across the Sites.
Work with the respective clients and site teams to address specific operational issues
Drive initiatives such as user experience programs, JLL system rollouts, training programs/workshops and other initiatives as appropriate, through coordinating implementation and consistency across all the sites.
Implement Client specific initiatives such technology rollouts, benchmarking, best practices etc.
Actively work closely with the Finance, Engineering and Hospitality teams to ensure that all site financial operations are meeting or exceeding targets and financial processes as well as controls are always adhered to.
Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures
Ensure data integrity of all systems across the sites and perform audits from time to time
Oversee and monitor SLA/KPI performance across the sites and to address issues and ensure they are meeting or exceeding target scores
Generate reports and conduct presentations as per the service delivery requirements and overall account management.

Any other duties assigned by line manager or client.

Sound like you? Here is what we’re looking for:

Education & Qualification

You will have a Degree / Diploma in Electrical/Mechanical with min 8 years of working experience in Facility Industry /Real Estate/ Hotel or Construction Industry.
If so, we would be more than happy to work with you. At JLL, we’ll let you fully demonstrate your expertise in property management, planning and organisational skills, and knack for addressing complex operational issues daily.
You’ll face a wide range of clients and senior-level officers, so superior oral and written communication skills are essential. You’ll also have proven track record of managing and resolving conflicts between client and firm requirements.
You’ll demonstrate a proactive and professional approach to customer service and stakeholder engagement. Your experience in effectively training staff and promoting open and collaborative working relationships are also valued.  Are you all out on trying new ideas and working with diverse teams? If so, then your “can do” attitude may just land you this role.

Other Personal Characteristics:

A natural communicator who enjoys engaging at all levels
Self-motivated and confident
Exhibits honesty & trustworthiness
Open to new ideas & willing to challenge status quo
Works well with diverse teams from various cultures
What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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Before applying for this position you need to submit your online resume. Click the button below to continue.

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